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Terms and Conditions of Our Service

 

 

 

1. Acceptance of the Terms

 

By using the website https://ecuatrekturismo.com and contracting the services of Ecuatrekturismo, the client accepts and agrees to comply with the following terms and conditions.

 

2. Reservation and Payments

 

  • Booking Process: Booking our tours and packages is done through the pre-booking form on our website. The reservation will be confirmed once the client receives an email from us.

  • Confirmation and Payment: To confirm a reservation, an initial deposit of 50% of the total cost is required. The remaining payment must be made as directed via email a few days before the tour begins. Accepted payment methods are bank transfer and cash.

 

3. Cancellation and Refund Policy

 

  • Cancellation by the Client:

    • Cancellations made 30 days or more before the tour start time: 90% of the deposit will be refunded, less the booking fee.

    • Cancellations made between 15 and 29 days before the start of the tour: The initial deposit will be retained.

    • Cancellations with less than 14 days' notice or no-shows: No refunds will be issued.

  • Cancellation by Ecuatrekturismo: Ecuatrekturismo reserves the right to cancel a tour due to circumstances beyond our control (force majeure, extreme weather conditions, etc.). In these cases, an alternative tour will be offered.

 

4. Customer Responsibilities

 

  • The client and Ecuatreckturismo are responsible for having all necessary travel documents, such as passports, visas, and permits.

  • It is the client's responsibility to inform them of any medical conditions or food allergies prior to the start of the tour.

  • The customer must comply with local laws and regulations during the trip.

 

5. Limitation of Liability

 

Ecuatrekturismo will not be liable for any damages, losses, or expenses incurred by the client as a result of delays, accidents, illness, or any other circumstances beyond the company's control.

 

6. Applicable Law

 

These terms and conditions are governed by and construed in accordance with the laws of the Republic of Equatorial Guinea. Any dispute shall be resolved in the courts of Malabo, Equatorial Guinea.

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